At UNFLTRD Beauty, your safety, comfort and results are our priority. These policies are in place to protect both you as a client and our business, ensuring fairness, professionalism and the best possible treatment outcomes. By booking an appointment, you agree to the following terms.

 

Booking & Deposits

​

- A deposit is required to secure all appointments.

- Outstanding balances must be paid in full on the day of treatment.

- Deposits are non-refundable but may be transferable if the cancellation policy is followed.

 

Cancellations & No-Shows

​

- If you cancel with more than 48 hours’ notice, your deposit will be retained, but no further charges will apply.

- Cancellations made within 48 hours of your appointment will incur a 50% charge of the total treatment cost.

- No-shows will be charged the full cost of the treatment.

- Outstanding fees must be settled before booking any future appointments.

 

Patch Testing

​

- For your safety, a patch test is required at least 48 hours before your first treatment with tints, dyes, lamination, lash lifts or permanent makeup.

- Patch tests are valid for 6 months unless your health changes.

- A new patch test will be required if:

- It has been longer than 6 months since your last test.

- You have new medication, pregnancy or medical conditions.

- You are switching to a new service or formula.

- Appointments cannot proceed without a valid patch test.

​

Age Requirements

​

- Clients must be 16+ for eyebrow and eyelash services.

- Clients must be 18+ for permanent makeup.

- Proof of age may be requested at your appointment.

 

Aftercare & Client Responsibilities

​

- You agree to follow the aftercare advice provided for the best possible results.

- Results may vary depending on individual factors such as skin type, health, lifestyle and adherence to aftercare.

- Accurate medical information must be provided before treatment. Changes to your health or medication should be updated before future treatments.

- We reserve the right to adapt or refuse treatments if it is unsafe to proceed.

 

Complaints & Resolution

 

At UNFLTRD Beauty, your satisfaction matters. If you are unhappy with your experience:

- Contact us directly within 7 days of your appointment.

- Provide photos or details so we can assess and advise.

- We aim to resolve fairly, whether by offering advice, booking a tweak/follow-up or agreeing a resolution together.

 

Refunds​

- Refunds are not offered for completed treatments.

- If you are not fully happy, we may resolve this by:

- Adjusting the treatment at a follow-up.

- Offering a tweak or re-do where appropriate.

- For permanent makeup: results are not final until the second session has taken place.

​

Insurance & Liability

​

- UNFLTRD Beauty is fully insured for all treatments offered.

- While every care is taken, we are not liable for results affected by factors outside of our control (e.g. client aftercare, pre-existing conditions).

 

Privacy & Data Protection

​

- We are GDPR-compliant and ICO-registered.

- Personal details and consultation forms are stored securely and never shared.

- Photos are only used with your consent.

- You may request a copy of your data or for it to be deleted at any time.

- Marketing emails are only sent if you have opted in.

- For full details, please see our Privacy Policy.

 

Final Note

​

These policies are designed to protect both our clients and our business. They ensure fairness, safety, and consistency so that every treatment is carried out to the highest possible standard. Thank you for respecting them and trusting UNFLTRD Beauty with your eyebrows and eyelashes.